Please keep in mind that every appointment time is reserved specifically for the guest scheduled. Our service providers prepare for each appointment in advance, and when an appointment is cancelled late, rescheduled late, or missed completely, that time is difficult or impossible to offer to another guest.

To protect our team’s time and keep our schedule running smoothly for all guests, the following policies apply to all appointments booked with Strandz & Company.

Deposits

A deposit is required at the time of booking to reserve an appointment. This deposit goes toward the total cost of the scheduled service and confirms that the appointment time is being held specifically for that guest.

Deposits are applied to the scheduled service total at checkout, unless the appointment is cancelled, rescheduled, or missed in a way that falls under the policies below.

Cancellations and Rescheduling

We understand that schedules change, and we are happy to help guests adjust their appointments whenever possible. To avoid forfeiting a deposit, guests must cancel or reschedule their appointment at least 4 hours before the scheduled appointment time.

If a guest cancels or reschedules their appointment with less than 4 hours’ notice, their deposit will be forfeited.

This applies to any appointment that is cancelled, moved, or rescheduled within 4 hours of the scheduled appointment time.

No-Shows

A no-show occurs when a guest misses their appointment without notice, cancels after the appointment start time, or arrives too late for the scheduled services to be completed.

If a guest no-shows their scheduled appointment, their deposit will be forfeited and the card used to book the appointment will be charged for the full amount of the services scheduled.

Card on File

By booking an appointment with Strandz & Company, placing a deposit, and/or keeping a card on file, guests agree to these policies and authorize Strandz & Company to charge the card used to book the appointment in the event of a no-show.

Policy Agreement

By scheduling an appointment with Strandz & Company, guests acknowledge that they have read, understand, and agree to our appointment, deposit, cancellation, reschedule, and no-show policies.