Satisfaction Policy
Our salon is committed to ensuring our clients are fully satisfied with the services provided. If you are not completely happy with your service, we offer a policy to address your concerns and work towards meeting your expectations.
Notification Period: Clients have 3 business days from the date of service to notify the salon of any dissatisfaction.
Resolution Process:
Initial Contact:
Clients must contact the salon within the 3 business days to report their concerns.
Appointments will be scheduled promptly to assess and discuss the issue.
Assessment:
A member of our management team will evaluate the client's hair to understand the desired outcome versus the current result.
During this assessment, it is crucial that the service has not been altered in any way since leaving the salon.
Resolution Options
Fixing the Concern:
In most cases, we will address and fix the concern at a product-only cost to the client.
In rare cases, we may decide to fix the issue free of charge based on the assessment.
Refunds:
Refunds are not issued under this policy
Important Notes
No fix can be offered if the service has been altered in any way after leaving the salon and before management's assessment.
The policy is void if the client fails to notify the salon within the specified 3 business days.
This policy excludes cases where a client has simply changed their mind about what they wanted after the service was completed.
The policy is intended for rare cases where the haircut or color did not meet the agreed-upon goal.
Contact Information: Please contact us at 385-895-6221 to let us know of any concerns and to schedule an assessment appointment.
Commitment to Quality: Our goal is to ensure every client leaves our salon feeling confident and satisfied with their service. We appreciate your understanding and cooperation with our policy which was designed to maintain the highest standards of quality and customer service.
Call/Text: 385-895-6221
Email: hello@strandzco.com
2024 Strandz and Company